Refund and Returns Policy

Last Updated: 03.12.2024

At Global Nexus Trading LLC, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, you may request a return or exchange under the terms outlined below.

1. Returns

Eligibility for Return

You have the right to return items within 14 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.

Return Process

To initiate a return, please contact our Customer Service team at [email protected].
Our team will provide step-by-step instructions for returning your item(s).

Return Shipping Cost

There is no return fee.
Return shipping costs are covered by Global Nexus Trading LLC.

2. Exchanges

If you wish to exchange a product, contact our Customer Service team at [email protected].
We will guide you through the exchange process to ensure you receive the correct item.

3. Refunds

Refund Process

Return Inspection
- Once we receive your returned item, it will be inspected within 3-5 business days to ensure it meets the return eligibility criteria (unused, original packaging, same condition as received).
- After the inspection, we will notify you regarding the approval or rejection of your refund.
Refund Processing Time
- If the return is approved, the refund will be processed to your original payment method within an additional 5-10 business days.