Refund and Returns Policy
Last Updated: 03.12.2024
At Global Nexus Trading LLC, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, you may request a return or exchange under the terms outlined below.
1. Returns
Eligibility for Return
- You have the right to return items within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
Return Process
- To initiate a return, please contact our Customer Service team at [email protected].
- Our team will provide step-by-step instructions for returning your item(s).
Return Shipping Cost
- There is no return fee.
- Return shipping costs are covered by Global Nexus Trading LLC.
2. Exchanges
If you wish to exchange a product, contact our Customer Service team at [email protected].
We will guide you through the exchange process to ensure you receive the correct item.
3. Refunds
Refund Process
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Return Inspection
- Once we receive your returned item, it will be inspected within 3-5 business days to ensure it meets the return eligibility criteria (unused, original packaging, same condition as received).
- After the inspection, we will notify you regarding the approval or rejection of your refund.
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Refund Processing Time
- If the return is approved, the refund will be processed to your original payment method within an additional 5-10 business days.
4. Non-Returnable Items
Certain items may not be eligible for return, such as:
- Opened or used products.
If you have questions about the eligibility of specific items, please contact us for clarification.
Contact Information
For any questions or assistance, please reach out to our Customer Service team:
Global Nexus Trading LLC
Email: [email protected]
Phone: +1 601 908-5489
Return Address:
93 Harrison Street, 3rd Floor
Paterson, NJ, 07501
United States